TITLE: Operations Manager - Yirranma Place LOCATION: 262 Liverpool Street, Darlinghurst NSW, Australia HOURS: Full Time
Two Good are responsible for providing building management, café and catering services to Yirranma Place, which acts as the HQ to the Paul Ramsey Foundation and a collaborative working hub for social enterprises and not for profits.
Our new Operations Manager is responsible for the Yirranma Place site and the delivery of an incredible hospitality, concierge and overall customer experience for PRF, the building tenants and the general public through the café.
WHO ARE YOU?
Culturally you are someone who resonates with our values of:
We are team, we take care of each other
Everyone is equal at our table
Small things matter most
Connection with community
Profit for purpose
In addition to this, you are passionate about social causes and can get behind Two Good Co's purpose of supporting vulnerable women.
KEY RESPONSIBILITIES
Reporting into the General Manager – Hospitality, the Operations Manager will be responsible for:
Management of the tenants in the building ensuring their contractual needs are exceeded.
In conjunction with the Hospitality Manager, ensure an impeccable food and beverage service is provided to tenants and the public.
General building management and support for the facilities management team in maintaining a world class building.
Coach & lead the Concierge Team to deliver the best service possible to the building.
Liaise directly with PRF and ensure a productive and effective working relationship.
Support the Community & Events Manager in the delivery of industry leading events.
Work with the programs team to ensure Two Good’s social impact is maximised across the site.
People leadership, development and day-to-day management of a large multi-faceted team.
Live and breathe the Two Good values.
REQUIRED SKILLS + EXPERIENCES
Exceptional relationship management skills.
A natural proclivity towards providing amazing customer experiences.
People management and leadership, with a track record of developing talent.
Ideally experience of service delivery in a building management setting.
Ideally experience of hospitality delivery.
If this is of interest, please apply now letting us know why you are perfect for the role!
Two Good is proud to be an equal opportunities employer, welcoming and celebrating applicants from all diverse backgrounds. We are committed to creating an inclusive environment.