TITLE: Concierge ('Goodcierge') Team Leader LOCATION: Miller Street, North Sydney NSW, Australia HOURS: Full time
The Concierge (“Goodcierge”) Team Leader’s role is key to the guest experience at the new Victoria Cross building in North Sydney. The building itself sits on top of the new Victoria Cross train station and represents state of the art architecture, engineering and construction.
Two Good are managing the café, concierge and events within in this new build and this role is one of the first and crucial hires, responsible for managing the concierge and ensuring the highest standards.
WHO ARE YOU?
Culturally you are someone who resonates with our values of:
We are team, we take care of each other
Everyone is equal at our table
Small things matter most
Connection with community
Profit for purpose
In addition to this, you are passionate about social causes and can get behind Two Good Co's purpose of supporting vulnerable women.
KEY RESPONSIBILITIES
Your responsibilities include, but are not limited to:
Live and breathe the Two Good values.
Developing training, systems and procedures to ensure best in class Concierge practice.
Greet external clients in a welcoming and personalised manner, guide them through the visitor registration system.
Develop relationships with key stakeholders and a sense of trust within the building.
Ensure the established high standards of presentation within the office, reception and meeting spaces are maintained, including conducting regular inspections.
Administrative tasks e.g. keeping the manual updated and relevant, logging, daily reporting to Building Manager, pass audits.
Contribute to the development and implementation of processes and procedures that drive innovation, client satisfaction, and operational efficiencies.
People leadership and development of the Goodcierge team in an empathetic way that creates an environment that people can thrive in.
REQUIRED SKILLS + EXPERIENCES
Experience working in a premium hospitality environment such as five-star hotels and/or corporate concierge service and events.
General computer literacy.
Passion for delivering outstanding customer service.
Experience in engaging with business leaders, VIP Clients and busy career professionals.
The ability to work in a dynamic, fast paced environment, whilst maintaining composure and delivering outcomes of the highest quality.
If this is of interest please apply now!
Two Good is proud to be an equal opportunities employer, welcoming and celebrating applicants from all diverse backgrounds. We are committed to creating an inclusive environment.